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Customer Support

Delivery, Returns & Repairs. Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Delivery Information

  • UK & ROW Delivery Costs
  • UK shipping updates
  • Changes to Delivery Address
  • Important information regarding VAT on EU delivery.
  • New improved and easier ordering from EU countries
  • BFPO Addresses Based Outside of the UK
See all 15 articles

Returns & Repairs

  • Repairs
  • How do I return a product from outside the UK?
  • How do I return a product within the UK?
  • What is your policy for returning Christmas purchases?

Ordering

  • Creating Website Stock Notifications
  • Commander des articles de plusieurs marques ou magasins en une seule transaction (FR)
  • Bestellen Sie Artikel von mehreren Marken/Läden in einer einzigen Transaktion (DE)
  • Pedir artículos de varias marcas en una sola transacción (ES)
  • Pre-Ordering

Contact Us

  • Contact Details - Hornby Hobbies UK
  • Club contacts
  • Contact Details - Clearpay
  • Contact Details - Hornby USA
  • Contact Details - Hornby France
  • Contact Details - Hornby Italia
See all 9 articles
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